Skip to main content
01FeaturesPayments

Online payments by card and bank account

Take card and bank payments online, and collect what is owing in one step.

See pricingBook a demo
An account holder's billing page in Pool Queue on a phone: one invoice now marked paid, with another still part paid.
02Payments

From the kitchen table to the treasurer's desk

Account holders pay from home, and staff collect the rest without chasing anyone.

After dinner. The kitchen table

Paying from a phone

Account holders open the invoice, pay by card on Stripe's page, and the invoice shows paid.

An account holder's invoice marked Paid in Pool Queue on a phone.
  1. The invoice
  2. Card on Stripe's page
  3. Paid

Monday. The treasurer's desk

What is owing, collected in one step

Staff select the invoices that are owing and charge each account holder's saved card or bank account.

Pool Queue invoices: four account holders' invoices charged to their saved cards in one step, all marked paid.
  1. What is owing
  2. Totals by account
  3. All paid

Real Pool Queue screens of an example club.

03Paying

Paying takes a minute

Account holders pay online by card or with a saved bank account. If your club allows it, they can split an invoice: part now, the rest later.

04Collecting

Money comes in with less chasing

Staff select the invoices that are owing and charge each account holder's saved card or bank account in one step. Registration fees can be charged to the saved method as soon as a registration is processed.

See registration and billing

05Refunds

Refunds without a spreadsheet

Give full, partial, and itemized refunds when a club needs to return money.

The Pool Queue invoices list for a large club: about 105,000 paid and 32,400 owing in the last 30 days, about 293,000 paid this season, and one account holder's invoice marked paid with the cheque payment recorded against it.
Invoices for every account, with what is paid and what is still owing.
06Countries

Clubs in Canada and the United States

Clubs on both sides of the border get the same payments; the bank payment method is the difference. Each club bills in its own currency: CAD or USD.

How processing fees and the platform fee work is explained on the pricing page.

  • Canada: pre-authorized debit (PAD) from a bank account, through Stripe.
  • United States: ACH bank payments through Stripe.
  • Both: card payments through Stripe or PayPal.
07Questions

Questions

Which payment providers does Pool Queue use?

Stripe and PayPal for card payments, and Stripe for bank payments. Pool Queue is a Stripe Verified Partner.

What do online payments cost?

Stripe or PayPal processing at their rates, plus a platform fee set in your club's agreement. Clubs can pass processing costs to account holders with an optional surcharge, where allowed. See pricing

Where are card details kept?

With the payment provider. Card numbers go straight from the browser to Stripe, PayPal or Intuit. Pool Queue's servers never receive or store them.

How do bank payments work?

Your club chooses whether to offer bank payments. An account holder saves a bank account as a payment method, and it is charged when a registration is processed or when staff collect what is owing.

What if an account holder has no saved card?

Collecting in one step charges only saved cards and bank accounts, so that account holder is not charged and can pay the invoice online.

Next step

See how your club gets paid

Payments by card or bank account, in full or in parts, with refunds when needed, all in the same system as registration.

Online software; setup, training, and support are done remotely.

See pricingBook a demo