Management and billing systems that are easy to use
We design, build, and run online systems for registration, membership, billing, and payments, with screens that staff and members find easy to use.
What we build
Systems for organizations that sign people up, bill them, and take payments online, with screens people find easy to use.
Our own platform, Pool Queue, runs sports clubs and associations in Canada and the United States, and has served clubs since 2018. Staff, volunteers, and members tell us it is easy to use.
| Included | Area | What it covers |
|---|---|---|
| User interfaces | Clear screens for staff and the public, on phones and computers; member pages in English and French. | |
| Registration and membership | Online sign-up with capacity limits, waitlists, eligibility rules, forms, and waivers. | |
| Billing and payments | Scheduled invoicing, receipts and statements, card and bank payments, refunds, and accounting reports. | |
| Events and ticketing | Event sign-up, tickets with QR check-in, and volunteer scheduling. | |
| Websites and apps | Public websites, an installable web app, email, and push notifications. | |
| Reporting | Finance, registration, and event reports; registration reports can be emailed on a schedule. | |
| Many organizations, one platform | Each organization has its own website, settings, currency, and time zone. | |
| Integrations | Connections to outside systems, such as a national sport body's member database, payment providers, and email delivery. |
How we run it
Hosted in Canada and monitored around the clock.
| Included | Practice | What it means |
|---|---|---|
| Hosted in Canada | Pool Queue runs on Microsoft Azure, in Canada. | |
| Monitored | Monitored around the clock by Microsoft's cloud security service. | |
| Payment provider expertise | A Stripe Verified Partner that also works with PayPal: payments by card or bank account, in full or in parts, with refunds when they are needed. | |
| Payments stay with the provider | Card numbers go straight from the browser to our payment providers, and our servers never receive or store them. | |
| Access by role | Each person gets access to only what their job needs; two-factor sign-in can be required for chosen roles. | |
| Your data stays yours | We never sell your data, show no ads, and add no advertising trackers of our own. |
How we work with you
- 1DiscoveryWe learn how your organization works and what the system needs to do.
- 2Design and buildWe shape the system around your rules, and you review it as it takes form.
- 3LaunchWe bring in your existing records and train your staff, online.
- 4SupportWe keep the system running, answer your team's questions, and keep improving it.
Company facts
Pool Queue Information System Inc., a federal Canadian corporation.
In service since 2018.
Independent and Canadian-owned.
Victoria, British Columbia, on Vancouver Island.
Stripe Verified Partner.
info@poolq.net
Find us on Google (opens in a new tab)
Mailing address: Pool Queue Information System Inc., 200-535 Yates Street, Victoria, BC V8W 2Z6, Canada
Next step
Tell us what your organization needs
Email info@poolq.net, or use the contact form.