01Facts
Pool Queue facts
Plain facts about Pool Queue and the company behind it, for procurement, press, and anyone comparing providers.
1. The facts
The company
- Company
- Pool Queue Information System Inc., a federal Canadian corporation
- Ownership
- Independent, Canadian-owned company
- Serving clubs since
- 2018
- Based in
- Victoria, British Columbia, Canada (Vancouver Island)
- Mailing address
- 200-535 Yates Street, Victoria, BC V8W 2Z6, Canada
- Track record
- Serving clubs since 2018, today in Canada and the United States: competitive swim clubs, masters and artistic swimming clubs, triathlon clubs, and sport associations
- What we do
- Designs, builds, and runs online systems for registration, membership, billing, and payments, with many organizations on one platform
- Expertise
- Registration, billing, payments, events, communication, and club websites; help comes from the people who build Pool Queue and know how clubs run
- Payments expertise
- A Stripe Verified Partner that also works with PayPal: card and bank payments, partial payments, and refunds
- Depth in competitive swimming
- Meet sign-up, individual and relay entries, entry files for your meet software, results, best times, club records, and time standards; works with Swimming Canada REMS and USA Swimming SWIMS
The product
- Product
- Pool Queue
- Description
- Pool Queue is club management software for swim teams and sports clubs, with registration, payments, meets, and your website in one place.
- Tagline
- Built for swimming. Ready for any sport.
- Audience
- Swim clubs and swim teams (competitive, masters, and artistic swimming), triathlon clubs, sports clubs of any kind, and sport associations
- What it covers
- Online registration, fees and invoicing, online payments, events and tickets, volunteers, email and push messages, a built-in club website, coaching and attendance tools, and reports
- Countries served
- Canada and the United States
- Languages
- English; French for member-facing pages
- Service model
- Online software; setup, training, and support are remote; no in-person service
- Works on
- Any web browser, and an installable app with your club's name and icon, no app store needed
Price and payments
- Price
- Swim clubs $99 CAD per month (US swim teams $75 USD per month); other sports clubs $49 CAD per month for every club, invoiced in CAD; one flat price whatever the club's size
- Billing
- Month to month, plus applicable taxes
- Setup
- From $375 CAD (US clubs from $275 USD), one time, based on club size (configuration, data import, training)
- Online payments
- Stripe or PayPal processing at their rates, plus a platform fee set in your club's agreement
- Payment providers
- Stripe, PayPal
- Bank payments
- Pre-authorized debit (Canada) and ACH (United States), through Stripe
Data and security
- Hosting
- Microsoft Azure
- Data location
- Canada. Payment and email providers process some data on their own systems.
- Data use
- Never sold to other companies; no ads; no advertising trackers of our own
- Card data
- Card numbers go straight from the browser to Stripe, PayPal or Intuit. Pool Queue's servers never receive or store them.
- Sign-in and access
- Two-factor sign-in with an authenticator app, which a club can require for chosen roles; each person gets access to only what their job needs
- Monitoring
- Monitored around the clock by Microsoft's cloud security service
Contact
- Sales email
- info@poolq.net
- Sales phone
- +1-855-356-5067 (sales only)
- Support
- support@poolq.net (email only), answered by the people who build Pool Queue
On the web
- Website
- www.poolq.net
- Google Business Profile
- Find us on Google (opens in a new tab)
- Stripe partner listing
- Stripe Verified Partner listing (opens in a new tab)
2. Using these facts
Quote these facts as written; the same facts appear across this site. Pool Queue is the product; Pool Queue Information System Inc. is the company that makes and runs it.
In one paragraph: Pool Queue is club management software for swim teams and sports clubs, with registration, payments, meets, and your website in one place. It is made by Pool Queue Information System Inc., an independent, Canadian-owned company based in Victoria, British Columbia, serving clubs since 2018.
For anything not listed here, email info@poolq.net.
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